Last updated: 6 July 2026
Ordering and Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard) and other secure payment methods available at checkout.
Is it safe to shop on your website?
Yes. All transactions are protected using SSL encryption, and we do not store your payment information.
Can I cancel my order?
Orders may be cancelled.
Please refer to our Cancellation Policy for full details.
Products
What products do you sell?
We offer a small, curated range of premium stationery and publishing products available directly on mindandbecoming.com, including:
- Physical products
- notebooks
- journals
- planners
- curated gift boxes
- selected books published and sold directly by Mind and Becoming
These products are sold and fulfilled by Mind and Becoming.
Shipping & Delivery
How long does shipping take?
Processing and delivery times depend on destination. Estimated delivery timelines are shown at checkout and in our Shipping and Delivery Policy.
How can I track my order?
Once your physical order ships, you will receive a tracking number by email.
Returns & Refunds
What is your return policy for physical products?
Physical products purchased directly from Mind and Becoming may be returned within 14 days of delivery, provided they are:
- unused
- in their original packaging
- in resaleable condition
To exercise your right of withdrawal, you can:
- Use the Withdrawal Form available directly on our website — no login required
- Submit a request directly from your account at mindandbecoming.com
- Contact us at hello@mindandbecoming.com within 14 days of delivery
Once you have notified us of your decision to withdraw, please:
- Return the item(s) unused and in their original packaging
- Ship the return to the address we will provide
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
Refunds will be issued using the original payment method within 14 days from the date of receiving the withdrawal notice. We may withhold reimbursement until we have received the returned goods or proof of shipment.
Please see our Refund Policy and the Right to Withdrawal for full details.
What if my item arrives damaged, defective, or incorrect?
Please inspect your order upon delivery.
If you notice damage, defects, or discrepancies, we recommend contacting us as soon as possible and preferably within 48 hours, including photographic evidence where available.
If the issue is confirmed to be attributable to Mind and Becoming, we will arrange return shipping at our expense and provide either a replacement or a refund.
Contact us at:
hello@mindandbecoming.com and include your order number.
How long does it take to receive a refund?
Approved refunds are issued within 14 days from confirmation of withdrawal and may be withheld until the returned item has been received or proof of shipment has been provided.
Refunds are made using the original payment method. Processing times may vary depending on your bank or payment provider.
Account & Privacy
Do I need to create an account to purchase?
No. You can check out as a guest.
Creating an account allows you to:
- track your orders
- save your preferences
How do you use my personal information?
We respect your privacy. Please refer to our Privacy Policy for details on how your information is collected, used, and protected.
Contact & Support
How can I contact you?
- Email: hello@mindandbecoming.com
- Mobile phone/Whatsapp: +39 353 4127495 - We reply Monday to Friday, 10:00–17:00.
- Through our contact form.
Please include your order number.
We typically respond within 24–48 hours.
Do you have a physical store?
We are currently an online-only store offering a curated selection of products.