Last updated: 20 April 2026
Ordering & Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods available at checkout.
Is it safe to shop on your website?
Yes. All transactions are protected using SSL encryption, and we do not store your payment information.
Can I modify or cancel my order?
Orders may be cancelled before dispatch.
Please refer to our Cancellation Policy for full details.
Products
What products do you sell?
We offer a small, curated range of premium stationery and publishing products available directly on mindandbecoming.com, including:
Physical products
- notebooks
- journals
- planners
- curated gift boxes
- selected books published and sold directly by Mind & Becoming
These products are sold and fulfilled by Mind & Becoming.
Digital products (eBooks)
Delivered electronically via email immediately after purchase. No physical shipping is required.
What formats are your eBooks available in?
Our eBooks are provided in standard digital formats compatible with most e-readers, tablets, smartphones, and computers. Format details are listed on each product page.
Shipping & Delivery
How long does shipping take?
eBooks
Delivered instantly via email after purchase.
Physical products
Processing and delivery times depend on destination. Estimated delivery timelines are shown at checkout and in our Shipping Policy.
How can I track my order?
Once your physical order ships, you will receive a tracking number by email.
eBooks are delivered digitally and do not require tracking.
What happens if I order both physical products and eBooks?
Your eBook will be delivered immediately via email.
Physical products will be shipped separately according to the timeline shown at checkout.
eBooks & Digital Products
How do I access my eBook after purchase?
You will receive an email immediately after purchase containing your download link.
I didn’t receive my eBook download link. What should I do?
First, check your spam or junk folder.
If you still cannot find the email, contact us at:
and include your order number. We will resend the link.
What devices can I read eBooks on?
Our eBooks are compatible with most e-readers, tablets, smartphones, and computers.
Can I return or get a refund for an eBook?
Due to the nature of digital products supplied immediately after purchase, eBook sales are final once delivery has begun.
Refunds may be issued only if:
- the file is corrupted
- the download cannot be completed
- the wrong product was delivered
- a technical issue prevents access
By purchasing and downloading digital content, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal once access begins, in accordance with applicable consumer protection legislation.
Returns & Refunds
What is your return policy for physical products?
Physical products purchased directly from Mind & Becoming may be returned within 14 days of delivery, provided they are:
- unused
- in their original packaging
- in resaleable condition
To initiate a return, contact:
and include your order number.
Unless the item is damaged or incorrect, return shipping costs are the customer’s responsibility.
Please see our Refund Policy for full details.
What if my item arrives damaged, defective, or incorrect?
Please inspect your order upon delivery.
If you notice damage, defects, or discrepancies, we recommend contacting us as soon as possible and preferably within 48 hours, including photographic evidence where available.
If the issue is confirmed to be attributable to Mind & Becoming, we will arrange return shipping at our expense and provide either a replacement or a refund.
Contact us at:
and include your order number.
How long does it take to receive a refund?
Approved refunds are issued within 14 days from confirmation of withdrawal and may be withheld until the returned item has been received or proof of shipment has been provided.
Refunds are made using the original payment method. Processing times may vary depending on your bank or payment provider.
Account & Privacy
Do I need to create an account to purchase?
No. You can check out as a guest.
Creating an account allows you to:
- track your orders
- access your eBook downloads
- save your preferences
How do you use my personal information?
We respect your privacy. Please refer to our Privacy Policy for details on how your information is collected, used, and protected.
Contact & Support
How can I contact you?
You can reach us at:
or through our Contact page.
We typically respond within 24–48 hours.
Do you have a physical store?
We are currently an online-only store offering a curated selection of physical and digital products.
