In accordance with the EU Consumer Rights Directive 2011/83/EU and the Italian Consumer Code, customers have the right to withdraw from a purchase within 14 days of receiving the goods, without providing any reason.
To exercise your right of withdrawal, you can:
- Use the Withdrawal Form available directly on our website — no login required
- Submit a request directly from your account at mindandbecoming.com
- Contact us at hello@mindandbecoming.com within 14 days of delivery
Once you have notified us of your decision to withdraw, please:
- Return the item(s) unused and in their original packaging
- Ship the return to the address we will provide
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
Refunds will be issued using the original payment method within 14 days from the date of receiving the withdrawal notice. We may withhold reimbursement until we have received the returned goods or proof of shipment.
